Refund policy

At Olamour, your satisfaction matters to us. We understand that skincare is personal, and we are committed to ensuring our customers feel confident in every purchase. Please review the policy below carefully.

Australian Consumer Law – Your Rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

  • A replacement or refund for a major failure.

  • Compensation for any other reasonably foreseeable loss or damage.

  • Repair or replacement if the goods are not of acceptable quality and the failure is not major.

These rights apply in addition to our store policy.

Returns Eligibility

Due to health and hygiene standards, we are unable to accept returns or offer refunds for:

  • Change of mind

  • Opened or used products

You may be eligible for a return or exchange if:

  • The product is damaged, faulty, or defective

  • The product was not as described

  • You received the wrong item

  • The product has a major fault under the ACL

Return Time Frame

Requests for refunds or replacements must be submitted within 30 days of receiving your order.

How to Request a Refund or Replacement

To request a return or refund, email olamour.au@gmail.com with the following details:

  • Your full name and order number

  • A description of the issue

  • Clear photo evidence of the problem (if applicable)

We aim to respond within 2–3 business days.

Return Shipping

If your item is eligible for return due to our error or a product fault:

  • We will cover return shipping costs.

If you are returning an item for any other reason:

  • You may be responsible for the return postage.

Refund Process

If your return is approved, your refund will be processed to your original payment method within 5–10 business daysafter we receive and inspect the returned product.

For any delays, please contact your payment provider before reaching out to us.

Exchanges

If you would prefer a replacement instead of a refund, we will gladly issue a new product after the original is returned and approved.

Non-Returnable Items

We do not accept returns for the following:

  • Opened or used skincare products

  • Gift cards

  • Sale or promotional items (unless faulty)

This ensures the highest hygiene and quality standards are maintained.

Contact Us

If you have any concerns or questions regarding this policy or your order, please contact us:

Email: olamour.au@gmail.com
Mail: PO Box A164, Arncliffe NSW 2205, Australia
ABN: 16523934427