Privacy policy

Last updated: April 25, 2025

Olamour respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with us via our website at https://olamour.com (the “Site”), purchase our products, or otherwise engage with our brand.

1. What We Collect

We collect personal information that is reasonably necessary for the operation of our business and the provision of our products and services.

This may include:

  • Contact details: Name, email address, phone number, shipping and billing address

  • Order and payment details: Products purchased, transaction records (we do not store full payment information—our payment processors manage that securely)

  • Account data: Login credentials (if you create an account)

  • Communications: Emails or messages you send us, customer service interactions

  • Usage data: IP address, browser type, device information, pages visited, time spent on site (collected via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process orders and deliver your purchases

  • Communicate with you about your orders, account, or support requests

  • Send marketing emails (only if you’ve opted in)

  • Improve our website, services, and user experience

  • Comply with legal obligations and prevent fraud

3. Marketing and Communications

If you have subscribed to our mailing list or placed an order, we may send you updates, promotions, or product announcements. You may unsubscribe at any time by clicking the “Unsubscribe” link in any marketing email.

4. Cookies and Analytics

Our website uses cookies and tracking tools (like Shopify Analytics and Google Analytics) to:

  • Enable core functionality (e.g., cart, checkout)

  • Understand visitor behavior and improve the site

You can control or disable cookies through your browser settings, but doing so may affect site functionality.

5. Disclosure of Personal Information

We only share your information when necessary, including with:

  • Shopify, our website and e-commerce platform provider

  • Payment providers (e.g., PayPal, Shopify Payments) for secure transaction processing

  • Delivery partners for shipping your orders

  • Legal authorities if required to comply with applicable laws

We do not sell or rent your information to third parties.

6. Data Security and Storage

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorized access. All sensitive data (e.g., payment details) is encrypted and handled securely by our third-party providers.

We retain personal information only for as long as required by law or necessary to fulfill the purpose for which it was collected.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or outdated personal information

  • Withdraw consent from marketing communications

You may request access or corrections by emailing us at olamour.au@gmail.com. We may require identification to verify your request.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us their data, please contact us so we can delete it.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date updated accordingly.

11. Contact Us

If you have any questions, complaints, or requests relating to this Privacy Policy, please contact us:

Email: olamour.au@gmail.com
Mail: PO Box A164, Arncliffe NSW 2205, Australia
ABN: 16523934427